Experienced professional with outstanding project planning, execution, monitoring, and closing skills. Summary : I am an accomplished Customer Service (CS) Supervisor working with people for over 10 years. Very good communication, interpersonal, and organizational skills. Also, if offered, manage alternative work schedules or settings, Monitor and manage daily inventories to ensure adequate staffing and resources are available to ensure performance guarantees and established goals are met and maintained. Report, Agent Productivity, etc. black glider rocking chair Waipio Store: (808) 678-6868; icc special inspector certification Honolulu Store: (808) 848-5666; course of common iliac artery Mon - Sat: 8:00 am - 5:00 pm; which height is best for female Contact Developed and managed team of 15 Client Relations Representatives with a unique goal of providing . You can create a unique customer experience. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Find the Customer Service Manager skills your resume is missing. Selected, trained, and evaluated the performance of employees and prepare work schedules. Provide strong leadership supporting a team environment within the CSs combined effort, Develops and maintains departmental procedures, Interprets data to provide statistical analysis and trend reporting, Meets all Service Level Agreement (SLA) requirements between the CS and the branch/region. "When the customer comes first, the customer will last" - Robert Half Instead of copying and pasting this sample from the article, you can download this customer service manager resume doc in Word and save it as a template for your own resume.. As a customer service manager, you can expect to make a median wage of $49,840 per year, according to Monster data. Will coordinate schedules for breaks and lunches, Answer the supervisor help calls from call center reps. Responsible for mid-year and yearly reviews self and staff, Review daily, weekly and monthly reports and address performance issues and make recommendations for improvement, Ability to use data and expertise to make process improvements & resolve business problems, Provide technical and system assistance to employees, Monitor direct reports attendance, schedule and vacation request. University of Tennessee, Knoxville, TN September 2011 May 2015, Sarah Johnson Ensure methodology and processes are clear for all Customer Service, Deal with customer issues that arise, customer satisfaction, high pricing, late deliveries, etc. Proven ability to lead, mentor and motivate employees to provide Superior Customer Service while promoting the company culture and values. Supervisor, Customer ServiceDelta Dental AR-Sherwood-DARSThis is a hybrid position, both in-office and remote. Participates in professional associations to stay informed of new developments and technologies. Actively promotes and reinforces SAC core values, strategic initiatives and code of conduct with CSRs, Maintains personal relationships and contacts with key customers, sales management, supply chain, IS and finance personnel to urgently and constantly look for ways to improve service levels. as identified, 4 years previous management experience required, Inventory management experience preferred, Claim or customer service experience a plus, Demonstrated excellent oral, written, interpersonal, analytical, and negotiation skills, Ability to use PC software and multiple systems, Strong understanding and experience using internet, Understanding of medical insurance products and associated customer issues, Minimum of 3 years of healthcare, health plan or benefits experience required preferably in a call center environment, Minimum one year lead or supervisor experience preferred, Minimum 2 years of health benefits or health insurance appeals experience, Minimum 1 years of claims or claims processing experience, Intermediate knowledge of Word and Excel is required, Ability to search and identify resources through company Intranet and Internet, Group Health Plans (fully insured and self-insured), Summary Plan Documents (SPDs) and Certificates of Coverage (COCs), Government programs, resources and legislation and mandates including but not limited to Affordable Care Act, FMLA, Medicaid, CHIP, Medicare A, B, MediGap, Supplement plans, Medicare Advantage, Medicare Part D plans, High deductible health plans including Health Reimbursement Accounts (HRAs) and Health Saving Accounts (HSAs), Flex Spending Accounts (FSA) , including limited FSAs, Coordination of benefits and which plan is primary - simple and complex cases (commercial plans, Medicare plans), Pharmacy benefits including injectable medications, Individual Health Plans and Exchanges' plans, Reviewing, interpreting, and researching Explanation of Benefits (EOB's) and denial letters, Understanding of health plan authorizations, including medical policy and claims payment guidelines to evaluate if appeals require clinical or administrative review, Knowledge of applicable law and resources regarding confidentiality of privileged patient information and appeals administration, Understanding of insurance carrier claims processing, Knowledge of procedure and diagnosis coding (ICD-9, HCPCS, and CPT-4), Supervise a small staff in multiple locations, responsible for order control, inventory management of cable shippers, and receivers, support customer inbound receiving tasks and administrative tasks; work closely with other Business Support Supervisors and team members located with US Land, Work with team to set goals, Evaluate and deliver performance reviews, Participate in continual process improvement activities, Insure process are being followed, insuring a high rate of inventory accuracy; timely submission of required paperwork for quick and accurate billing, Bachelors Degree or equivalent 5-7 years related experience with 5 years of demonstrated leadership, Knowledge in SAP Materials Management, Work Order, Order Administration processes, Ability to resolve most complex problems with minimal assistance, Active listening, critical thinking and time management skills, Working knowledge with Microsoft Share point Workspace, Experience with Manufacturing, assembly production shop floor, Preferred ISO certification experience and positive impact it has on an organization, Provide leadership to customer service representatives and develop growth opportunities within the Call Center, Handle administrative functions related to Human Resources, e.g., scheduling, time-off reports, performance reviews and disciplinary actions, Implement and monitor key controls and manage appropriate operational risks, Maintain the relationship, contracts, and credit reporting to all the credit bureaus, Regularly review department workflows, performance impacts and implementation of new processes and strategies affecting the Call Center, Maintain reporting log with all received complaints, Establish group policies and procedures, and recommend strategies and priorities for supporting SLA deliverables, Prepare or review various Call Center reports, forms, correspondence, e-mail messages, logs and budget, Ability to work hard and long when conducting research and awaiting results, Able to react to change productively and handle other essential tasks as assigned, Establish and maintain relationships with the companys vendors, Other duties, responsibilities, and job functions as assigned, 5 years of supervisory experience (preferably in a call center), Solid interpersonal and relationship building skills, Candidates must have knowledge of office methods and procedures, Candidates should have the ability to handle standard office equipment (e.g. Sample Customer Success Manager Resume Laura L. Daugherty, PPM Customer Success Manager 781-846-1444 LauraLDaugherty@rhyta.com linkedin.com/in/daughertyllaura Summary Result-driven PPM-certified customer success manager with ten years of experience and a member of The Customer Success Association. CMS, SAT, etc.) (Highly skilled in excel and presentations), Detailed oriented- must be able to determine facts, document accurately and concisely, Ability to multitask, perform well under pressure, prioritize and meet deadlines, Good analytical skills and the ability to think strategically, Ability to learn and adapt quickly to change, Demonstrates the ability to identify and understand issues and provide appropriate solutions quickly and effectively, 4-5 years of relevant management experience, Assist in supervising the Customer Service Staff, May assist in designing and implementing improved processes, operational policies, procedures, and Homeowner Manual, May recommend changes to products or services to fulfill customer needs, Involvement with training, communication and development of all service personnel, Receive and confirm receipt of homeowners' requests, Make initial contact with homeowners and schedule inspection appointments, Review and manage Customer Service assignments and offer preliminary guidance as needed to properly prepare the Customer Service Techs for working each claim, Review and approve all warranty department invoices, Constantly work towards lowering average completion time for requests and service satisfaction for homeowners, Generate reports to manage the current number of outstanding and completed warranty service requests per community per Customer Service Tech, Track warranty expenditures per home, per superintendent per quarter, Monitor all Customer Satisfaction Surveys and constantly strive to improve those results, Maintain subcontractor contact lists for all communities especially for use by homeowners, Bachelor's degree (B. Developed strong rapport with customers to de-escalate and resolve in-depth issues. If they can learn everything they need about you in a single glance, theyre more likely to remember you as a candidate who made a strong impression. Ensure appropriate documentation supports overall communication and plans, Develop front-line employees to deliver on the strategic direction of the Customer Care organization. This will include simple problem resolution to complex service interruptions. With different issues coming at your team from all angles, your role as a customer service supervisor is vital to maintaining your companys reputation. Creating, reviewing and editing the knowledge base articles and standard operating procedures to guarantee accuracy for both the service desk and customers. The supervisor must have a clear understand of reporting information and CSSR requirements related to the Quinitiq Demand Planner system, Automotive customers purchase material from Alcoa's Davenport, Danville, Lancaster, Tennessee. medical terminology, interpretation of pharmacy policies, dental terminology and policy, HARRIET, HCPCS codes, group benefits, complex pharmacy claim workflow (including claim adjudication of claim processing and/or rejections), Knowledge of multiple processing systems and workflows, Knowledge all applicable regulatory agencies and policies, (examples include: Pennsylvania Insurance Department regulations, HIPAA, TEFRA, SOX and Act 83 and Highmark Operational and Corporate Policies), Ability to communicate well in person, via phone and via e-mail (verbally and written), Ability to communicate, interact, and work effectively and cooperatively with all levels of staff and management teams, Provide strong leadership that guides the team to think both tactically and strategically in the delivery of support, Develop and maintain effective management of staffing, training, coaching, and performance standards, Ensuring targeted service and performance standards are achieved or exceeded, Bachelors degree or equivalent of experience, Minimum 1 years of Call Center/Contact Center/Technical Operations management experience, 3 years professional experience working with Cloud products and the execution of global services for cloud products, Strong negotiation, interpersonal, written, oral communication and presentation skills required, Attend area/regional staff meetings as needed, Ensure all positions are cross-trained for backup coverage, Address and resolve customer complaints and issues, Assist with credit releases and denial of service, Provide/receive updates to/from on call supervisor and keep staff informed, Maintain required employee attendance records and report payroll data, Conduct PMP's and establish development plans, Audit for compliance to policies and procedures, Conduct audits for data integrity compliance; and, Conduct audits of medical records for compliance, Strong interpersonal skills including conflict resolution, Strong leadership skills including coaching and mentoring, Empowers staff and delegates as appropriate, Proficient in CU & PC (Excel, Word, Lotus Notes); and, May require some occasional overnight travel, Have previous leadership and employee development experience, Have superior verbal and written communication skills, Have a Bachelors Degree or related experience, Are proficient in MS Office (Word, Excel, Outlook, PowerPoint), call management tools, Understand the DHL / logistics industry business fundamentals, Manage the flow of work orders to insure that all orders are processed quickly and accurately, Train new customer service reps, provide feedback, deliver corporate news, etc, Speak with customers throughout production to keep them informed of their job status, Work with large orders to insure that they are completed within the customers guidelines, Inform customer of unit prices, shipping date, and any anticipated delays, Manage the employees to insure coverage at all times, Follow-up on orders to ensure delivery by specified dates/times, Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments, Work with Sales reps to prepare competitive quotes for customers on equipment, supplies, and service, Strong competencies with Microsoft software, printing methods, materials, etc, Strong comprehension of small format and large format equipment, Ability to understand and accurately communicate quote information to the customer, Understanding of marketing and e-commerce business, Associates degree or equivalent from two-year college or technical school, 3-5 years of related experience and/or training; or equivalent combination of education and experience, Organizes and revises workflow and workloads of employees, receiving support from assigned Team Leads as appropriate, Anticipates staffing and scheduling needs, overtime, vacations, etc. Drive business unit tactics that support corporate strategies, Lead achievement of specific departmental objectives and assisting in meeting sales goals, Team with fellow Customer Service Supervisors, Managers, sales associates and other TE employees to implement sales improvement plans, continuous improvement efforts and other strategic and tactical initiatives both locally and regionally, Utilize working knowledge of the operational and technical functions of the Customer Care department to ensure proper procedures are followed, Monitor day to day activities to ensure team members fulfill their responsibilities and implement corrective actions as needed, Serve as a positive role model, setting standards for performance/behaviors, attitude and professionalism, Utilize tools and programs to ensure a positive team atmosphere and high morale, Understand and enforce company policies, procedures and changes. Works to leverage the collective resources of the function to optimize customer satisfaction and value to Sealed Air, 5+ years relevant Sealed Air working experience in Sales, IS, Supply Chain or Customer Service preferred, Degree in business, marketing, or social sciences preferred, Strong knowledge of Food Care Packaging and Hygiene Solutions product offerings desired, Demonstrated competency - in previous Sealed Air roles - in the companys core leadership framework: setting direction, meeting commitments, leading people and winning together, Supervises 20 - 25 Customer Service agents handling contacts received via telephone, email or fax channels with varying work schedules, Analyzes call center statistics through reporting; identifies, monitors, tracks and analyzes call volume, productivity and qualitative metrics, Creates and cultivates a progressive culture within the team by managing individual and team performance expectations and goals, Directs the activities of agents to maintain and improve customer satisfaction, monitors real time service levels and schedule adherence, and serves as a leader and point of contact for escalated contact resolution, Trains, coaches and motivates direct reports in customer service, call center operations and procedures, Provides strategic and tactical planning for call center operations to ensure operational effectiveness and high quality interactions with clients, 2+ years of experience in call center leadership, Equivalent combination of education and related customer service leadership experience, Strong project and time management skills, Willing to work a variety of shifts to support the business hours of Monday Saturday, 8am to 8pm, Experience in training, Quality Assurance, and Workforce Management, Excellent written/verbal communications and interpersonal skills, Strong PC skills, including SAP, Excel, Word, PowerPoint, Outlook, and ACD/Contact Center Reporting, High energy for an ambiguous and fast-paced environment, Performs Customer Experience Evaluations as assigned for each direct report, Holds weekly one-on-one coaching sessions with direct reports to promote a superior patient experience and to ensure that optimal call processes are deep-rooted into day to day customer service activities, Writes and presents performance reviews and monthly evaluations as directed by Manager/Director; Coaches and develops PCLs to have the knowledge and skills to answer callers inquiries, responds to requests for support quickly and effectively, Responsible for interviewing , hiring, training, developing, advancing, and managing performance of direct reports; Builds buy-in and commitment to promote employee support for tactical and strategic objectives and initiatives, Manages and holds team accountable to meet performance objectives and ensure adherence to HIPAA and data/information security compliance protocols, Shares responsibility and accountability to the center level performance objectives relating to: Employee Engagement and Patient Satisfaction Results vs.
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