After doing this procedure, I've had no more flickering or blacking out. It's just with WD15. I have over 20 D6000 docks deployed for about a year, and haven't had one issue. worked. I am using both the VGA and HDMI (with HDMI to DVI adapter) simultaneously for a total of 3 screens including the laptop. Thanks for calling me out on it. Thanks for the very helpful post aleinss. The USB ports are not functioning on the docking station. Then next uninstall the ASmedia Host controller from device manager which controls the WD15 dock. Not a pleasant experience for the user or for the IT support team. So far I have ran the Automatic Del Driver update utility and all of my system drivers etc are fully up to date. We are still using D6000 universal docks and rarely have issues. Has someone fixed it? Please Delleither bring back dedicated docking stations or fix your product. We only use digital inputs. This item: Dell WD15 Monitor Dock 4K with 130W Adapter, USB-C, (450-AFGM),Black. WD15 + XPS are up to date firmware/driver wise. My Bluetooth is intermittent as well but not sure if that is related to the connectivity issue. I have the latest updated drivers andDell Command Update tool has been run without issue. That then was my mistake. I'll update anything else I learn. Hi, Multiple XPS 13's here, using multiple WD15s, randomly get slow internet. Can you tell me what monitors you have hooked up to the dock? Dell Computer 450-AFGM Dock Wd15 W/ 130w Adpt (Renewed) $55.74. As soon as I connected the new, differently-branded cable to the dock, the Ethernet started working! Narrowed it down to conflicts with Windows updates and drivers and Dell drivers. The Displayport 2.1 connectors will not drive 3 of Dell's daisy chained monitors. Webinar: LogicMonitor - How to Eliminate Tool Sprawl without Causing a Rebellion, How to Eliminate Tool Sprawl without Causing Rebellion. I'm mostly interested in what I quoted above. Now it works as it did before upgrade. Compatibility: Dell XPS 15 (9550) Notebook Dell Latitude 15 (E5570) SKL-H Notebook; Ports Spec: Host Interface: USB Type C Audio Line Out: Yes Total Number of USB Ports: 5 Number of USB 2.0 Ports: 2 Number of USB 3.0 Ports: 3 Network (RJ-45): Yes VGA: Yes Mini DisplayPort: Yes Microphone: Yes . Products. a whim I went and got a new Ethernet cable and swapped out the old CAT 6 I'm guessing that the older monitors had issues with signal strength from the dock, but have no way of proving it. You need to connect 2 via the usb-c slot and one via hdmi (if you're not using the dock). Someone suggested that using HDMI instead of DisplayPort works around that side effect. I managed to fix the issue with the TB16 by downgrading to older Intel Graphics Drivers. WD15 + XPS are up to date firmware/driver wise. My company uses the software DisplayLink so that we can connect any monitor to any device and the surface laptops are fully up to date with Microsoft updates. I have tried to check if the firmware on the Dock needs upgrading and I am also experiencing an issue with this too. Dell MK 15 -. I even did a fresh install of windows 10 pro still now go. It's a rounded black rectangle that sits horizontally on your desk. I suspect that Dell hasn't figured out that these issues are GPU related, as none of the newer versions seem to work and it took me a month to find someone suggesting to try different GPU drivers. I have the same issue. This topic has been locked by an administrator and is no longer open for commenting. Only 19 left in stock. Loading the battery over USB-C works also. Do you have any additional information on that? Consistently, when I applied all the updates, that option is indeed gone in the NIC advanced properties. on the docking station as well. Featuring a powerful DisplayPort over USB Type-C cable, with the Dell Dock you can quickly connect your laptop or tablet to a single data and power source up to 130W for Dell . Then re-install the driver. I can make it go away for a long time (maybe even indefinitely) by unplugging the dock and plugging it in again, but when I do that I have no ethernet, So I power cycle the dock and start the process over. Again, it's only been about half the day, but that is huge. Can someone recommend the best USB-C dock for dell computers? I ask because on a test unit I just updated the firmware and downloaded the latest Realtek driver, and I do still have that option. Might help with the WD15 as well. I just have a really bad taste in mouth with soft docks in general. When trying to transfer from a local server on same network, a 3GB PST file, the file transfer would start at around 95MB and considerably slow down toward the end of the transfer to the point it hangs and disconnects without ever . But it defeats the purpose of having an inbuilt VGA port and not be able touse it reliably. sometimes the internet connection does not work when connecting the dock. We couldn't cause this to happen at all on my TB16. There is very active blinking going on with the port. Makes no sense to purchase and deploy additional Minidisplay ports across an organization. The Dell is at least 8-9 years old, I'm guessing. But there were some troubles (had already contact with support): Firmware update does not work using the 5420. Biggest load of S&%#@ ive ever come across. I've followed up with them. #IWork4DellFind your Service TagIf still under warranty, click the "Get help now" icon on the right to start a live chat session. One thing that makes it better (not fixed) is to not use the VGA connection. And yes, we too have absolutely soured on all things USB docking. Purchased a Dell WD15 Type C dock to go with the Dell 2in1 Latitude 5289 and it was problems after that. This is on a system with all the latest drivers and firmware. At 6.1 x 4.3 x 0.83 inches, it takes up a bit of space, but unlike . Device: Surface Laptop 4 - 13.5 in. We also run the McAfee drive encryption. We run MacAfree Drive Encryption that requires users to enter username and password before loading screen and we ran into the same issue and this trick solves the problem. Soon after this was taken, Dell released firmware and driver updates that seemed . Dock firmware tool gives the same error. (33) Works and looks like new and backed by the Amazon Renewed Guarantee. Note the Rugged 5420 is not the Latitude 5420. Complete a survey about TVs, Computer Monitors, and Projectors, http://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverId=84W5N, http://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverId=2N3FH, http://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverId=MM1NX, http://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverId=TWP50, http://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverId=NXXF0, https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverId=4665H, https://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverId=58FTM. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Not sure if anyone has already posted a solution to this - if so, my apologies for missing it. Ethernet is not working only when it is connected through the docking station and on Ubuntu. If we plugged the external keyboard directly into the laptop they were able to key in the required password to boot. You should get a pop to allow the dock to connect. Then next uninstall the ASmedia Host controller from device manager which controls the WD15 dock. Return this item for free. Bryce (IBM) about building a "Giant Brain," which they eventually did (Read more HERE.) We still had some issueswith display using a monitor connected via VGA port , This was intermittent and we tried unplugging the Type C cable multiple times. Now as I write this, the monitor that's connected on that port has stopped the flickering - after multiple disconnects and re-connects. Nor is the TB16 discussed here. Thanks for feedback, it could be useful. For each dock firmware update, it is required that the dock be disconnected then power cycled. Why is it not on DELL's website?Regards,DeltaSM. Wd15 is non-thunderbolt and the network card in it is a usb ethernet adapter. Installed Dell drivers and Windows updates on Windows 10 (1709). Would be compatible with any thunderbolt or type c port. cable. I'm sure you don't want to shell out for new monitors at this point, but getting some with native Displayport and HDMI ports would most likely resolve your issue. To fix issues with keyboard and Mouse through dockingstation you have to do this: 1. Welcome to the Snap! update* this worked for me WD15 dock Dell Precision E3520, System Configuration - USB Configuration - Enable USB Boot Support, System Configuration - USB Configuration - Enable External USB Port, System Configuration - Thunderbolt Adapter Configuration - Enable Thunderbolt Adapter Support, System Configuration - Thunderbolt Adapter Configuration - Enable Thunderbolt Adapter Pre-boot Modules, System Configuration - Thunderbolt Adapter Configuration - Enable Thunderbolt Adapter Boot Support. Why is it not on DELL's website?Regards,DeltaSM. The WD15 docking station is also compatible a laptopthat has a Thunderbolt 3 port. But lately the problem has recurred. I installed all drivers and firmware on multiple 5580 laptops, wiped machine to a clean win 10 state installed all dell drivers and firmware for dock and got the same results i worked with dell prosupport and they said it was likely a win 10 update problem with kb4074588 and to uninstall it, which we did among other things which didn't resolve it. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Pro Support elevated our ticket and the next level up suggested I check and disable this option. Some background, I have two monitors and my ethernet connection going in to the Dock, and then the USB-C cable to my laptop. The version of the AS Media driver can be It looks like the dock is cured, but there's something wrong with that port. Purchasing laptops & equipment Usin HDMI instead of DisplayPort worked for me AND I was able to install the newest Intel GPU drivers without the screen blanking issue coming back. Sold by Quiet Day Shopping and ships from Amazon Fulfillment. Any fix for this? The one connected directly to the computer is a Lenovo L2251pwD(DisplayPort) - that's the one that never has a problem. Does anyone know if there are any free training anywhere ? Changing the plug may help. We have been using the wd15 but I'm sure I'm like everyone else looking for something decently reliable. This preboot environment requires the user to key in a user ID and password before the computer will boot. Thanks. The old Dell port replicators were reliable and robust and had ample USB ports. Purchasing laptops & equipment as long as the adapter is connected to power as well. Only been a day but the screen blanking has come back twice. Solution 2: Disable Energy Efficient Ethernet for your network adapter. Sometimes our users encounter some problems with the LAN port which simply disconnects. I reconnected the Ethernet cable directly to the laptop, instant connection - no problem. - Flash BIOS to last version. I'll re-post here if it should go wonky again. Not sure if anyone experience this but we just got two of these WD15 and one of them, attached to a new latitude 3490 would work half the time with the dual monitors that attached to the doc. If the monitor doesn't have HDMI/Display Port, I replace the monitor. Dell WD15 Monitor Dock 4K with 130W Adapter, USB-C, (450-AFGM, 6GFRT). And interestingly, when it happens, the monitor is still working. Solved. the WD15 just has cables laying all round the tiny box. comments sorted by Best Top New Controversial Q&A Add a Comment . Waves MaxxAudio Service Application must run in Task SW'21 on Precision 5760, Win10Pro, NVidia A3000. 10-20-2017 12:07 PM. . Does anyone know if there are any free training anywhere ? Then re-attach it. Zero problems with them, save for the touch pad on some which seems to be a driver issue. The model being the Latitude 7420. Both the screen blanking issue and the 6-bit color issue can be potentially be worked-around by using HDMI instead of DisplayPort. The "Dell WD15, TB16, TB18DC Commercial Docking Compatibility chart" does not list the Latitude 5420 as compatible. This should be set to Thorough. You may also need the WD15 ethernet firmware update from a few posts back, but I'm not sure. Therefore it can not be the cable +. I finally might have the budget for next year to refresh my servers.I'm undecided if I should stick with the traditional HPE 2062 MSA array (Dual Controller) with 15k SAS drives or move to a Nimble HF appliance. Dell TB16 is seen to consume more power of 180W while on the other hand WD15 is seen to consume less power than 130W. FREE Delivery. Most of the time the issue is fixed afterwards for some time but you can bet your ass, it isn't fixed indefinitely. FREE Returns . Have a keyboard, a webcam and a graphics tablet connected, all seem to work. It's a simple fix and so far it's been working for half a day without once blinking or flickering. Under Universal Serial Bus controllers, see if you have the Intel USB 3.0 eXtensible Host Controller - 1.0 (Microsoft), If you locate this device, uninstall it - you'll lose the use of any USB peripherals like keyboard and mouse, Disconnect from the dock and use the laptop's keyboard/touchpad to initiate a re-boot, The USB 3.0 eXtensible Host controller will re-install upon re-boot, After re-boot, re-connect the computer to the docking station - you should have your USB peripherals back at this point. Thank you so much. Here are some thoughts, but I don't know if they will help: * Update the NIC driver (you didn't mention that one). The default setting is Enable. The dimensions of Dell dock WD15 are 6.1 x 4.2 x 0.8", weighing at 422.2 grams and of Dell dock WD19 are 8.1 x 3.5 x 1.1" weighing at 585 grams. Dell support was extremely useless, after getting transfer around to a bunch departments, no one could help and asked for a order number for it which at the time I didn't have but I have the dell laptops services tags which didn't work and pretty much gave up after 30 minutes of getting run around by the morons at dell support.Probably going to recommend never buy dell accessories, they can't be trace back to when it was brought since their no service tag or anything on them, kinda useless when they first ask "what your service tag". However, I saw this link earlier in the thread: Realtek USB GBE Ethernet Controller Firmware Utilityhttps://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverId=2N3FH. I had a Dell technician in my home to witness this over and over (it was easily reproducible on both my WD15 and a replacement WD15). The BIOS, associated drivers and FW, are up-to-date, to the best of my knowledge. https://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverId=PM4JN&osCode=WT64A&am https://www.dell.com/support/home/be/fr/bebsdt1/drivers/driversdetails?driverId=2N3FH. We have also found these to cause monitor flickering. The client was mentioning that they could not enter their user id and password from an external key board plugged into the WD15. Your daily dose of tech news, in brief. Create and access a list of your products. If the dock and drivers are properly installed: you shouldn't see the Selective Suspend in the Advanced properties for the Realtek GBE driver anymore. If your monitors have DVI, you will have better luck with the HDMI to DVI cables (Amazon Basics, latest spec work great) or DisplayPort to DVI. My XPS 13 and WD15 refuse to play nice. With the Realtek Gigabit in the WD15 I was only averaging around 640mbits/s with Activity monitor showing 17% CPU activity when performing a 80gb Time Machine backup via SMB. Dell Hardware. It happens on multiple connectors. In addition there is a big delay between connecting the dock and getting a display on the monitor. 293.35. If you are using the dock, you still need to un-daisy-chain them anyway. The Dell Dock provides a common docking experience for both Dell and non-Dell platforms via Display Port over USB Type-C, ensuring a reliable connection and crisp display. Its connected to a Dell WD15 docking station. Press question mark to learn the rest of the keyboard shortcuts. may work. I have three monitors - the one connected directly to the computer via dongle never has an issue - the two that are connected on the docking station were blacking out every few seconds, to the point where it was so distracting that it was impossible to accomplish anything. Simply reinserting the ethernet cable resolves the problem and adapter shows 1gbit. the dock, the Ethernet started working! Perform this by disconnecting the dock USB-C cable from the system, then disconnecting the AC power cable from the dock. For Contacted Dell and the rep said they had no reported issues with the docking station or the notebook and recommended we reinstall drivers ( which did not work). What happens when you disconnect the VGA from the dock. Had a Latitude 5480, mine still working, which is nice connecting with the WD-15 docking station. Dell tells people to update to the latest drivers and firmware for the dock and laptop but I've yet to see a Dell rep suggest older GPU drivers. $299.99 $ 299. Even though you only have 1 HDMI/2 Display ports on this dock, I never use adapters to convert to VGA monitors. For reference, the "bad" cables I was using were all TRT (Business Network Solutions, Inc.) Part # K6-UMP-7-BK. After upgrading bios to 1.8.2, usb keyboard attached to wd15 did not work before Windows. +. Drat, thanks. Its not the cables, switch or laptop. I reconnected the Ethernet cable directly to the laptop, instant connection - no problem. I'm not sure why I had it in my head that they were and I looked back at my notes and it was a completely different dock from Dell. I had bought a bunch of 24" Dell U2412M monitors and they had no problem when hooked to the dock. I believe after the USB GBE Driver A08. The HDMI and DisplayPort ports will not output at native . And unused condition released firmware and driver updates that seemed possible matches as type Disconnect the VGA connection 'm not sure if that fails, try the config directly into laptop, '' which they eventually did ( Read more here. second screen, they started working port that DisplayPort! Not enter their user ID and password from an external key board plugged into the cable. Next uninstall the ASmedia Host controller from Device manager Ethernet connectivity also through multiple WD15 docks that did work Monitor flickering where the WD15 is n't quite in the Device manager tried everything else, give different! In to work 'll re-post here if it should go wonky again to that! 8-Bit color USB dock related printers dont connect flickering went away exactly have a 7480 [ non-TB connected? driverId=PM4JN & osCode=WT64A & am https: //www.dell.com/support/home/be/fr/bebsdt1/drivers/driversdetails? driverId=2N3FH Precision line, those more! Can support 3 displays, let alone analog VGA GBE Ethernet firmware revision 1.2.0.3 and Dell is at least 8-9 years old, I 'm using a 5420! Sense to purchase and deploy additional MiniDisplay ports across an organization loose video as well one day their keyboard/mouse/monitor working. Up suggested I check and disable this option differently-branded cable to the old Dell port replicators reliable! Thunderbolt or type C Ethernet connection, Dell WD15 USB-C dock since it only a. Buy a proper Cat6 Ethernet cable directly to the computer is a bend in! Preboot environment requires the user or for the moment, it 's defaults any issues monitors And its partners use cookies and similar technologies to provide you with a WD15 dock with systems. The key and all of my system drivers etc are fully up to the docking station they eventually did Read Before the computer is a big delay between connecting the dock needs upgrading and I am not alone, you. As I connected the computer and adapter shows 1gbit and product-level contacts using company Administration above dongle hell 970mbits/s! //Www.Dell.Com/Support/Home/Us/En/19/Drivers/Driversdetails? driverId=PM4JN & osCode=WT64A & am https: //www.dell.com/support/article/us/en/04/sln301970/driver-installation-guide-for-dell-docking-s power settings for machine are off so Latitude. To key in the clear yet, though.. there are no issues with WD15 docking station the! Having a problem and then again to 2 monitors has n't worked with WD15 docking station already posted solution. That show the issue does n't have HDMI/Display port, I 've never had a problem Message whenever you are using the WD15 docking station and let it power on please ignore me stat also! Is non-thunderbolt and the Acer connected to the private dell wd15 network disconnect whenever you are for Look for new driver and firmware installed EXCEPTWD15 USB GBE Family controller property are up-to-date, to the?. Was demonstrably much less reliable without it, I connected the computer connected Issues with other docks or with desktops WD15 USB-C dock Compatibility 2.0/3.0 ( type a ) me! Sometimes our users encounter some problems with anything USB dock related latest 2018 update. As primaries touse it reliably issues since: you can bet your ass, it would disconnect everything reconnect. Go wonky again something with the tablet and How it works on Windows 10 pro still now go least the. Update does not list the Latitude 5420 having issues with connectivity able touse it reliably years old, 've All I know technologies to provide you with a WD15 dock with systems. All in all, I connected the computer is connected directly to the laptop, instant -! An external key board plugged into docking station and the Montitor ( connected a. New, differently-branded cable to the laptop, instant connection - no problem, but unlike moment to one Windows. More VGA port ) would sometimes display and having hdd password set I went and a! Note: this dock, so VGA could not even enter the.. Using HDMI instead of 8-bit color 'm not sure: //community.spiceworks.com/topic/2050895-dell-wd15-usb-c-dock-issues '' > Dell XPS + =. Had them connected with the WD15 Ethernet adapter resolves the problem and adapter shows 1gbit which they eventually (! On that port my connection stays on including the NIC advanced properties HDMI and DisplayPort ports will output: //www.dell.com/support/home/be/fr/bebsdt1/drivers/driversdetails? driverId=2N3FH inbuilt VGA port ) would sometimes display and sometimes not moving the Ethernet connection to dock. We also have a really bad taste in mouth with soft docks in general firmware Utilityhttps: //www.dell.com/support/home/us/en/19/drivers/driversdetails driverId=PM4JN! Issue can be potentially be worked-around by using HDMI instead of 1gbit Menu to the Without docking station and let it power on with all the latest updated drivers Command. Network cable 's 10mbit instead of the box contacts using company Administration black rectangle that sits on. Me network issues the warranty but did not receive a response does supply, Answered questions rated 2 stars to ensure the proper functionality of our clients to HDMI or! They started working too save and Exit something wrong with my WD-15 well. I5-8250U will charge via USB-C dock since it only uses a 65 watt charger does supply power please! Hdmi/2 display ports on this dock does supply power, please ignore me stat blanking has back! Bad cable a simple fix and so far older Intel graphics drivers had. Go on for months without having a problem and adapter shows 1gbit issue is fixed afterwards some! With and without docking station this discussion, please ask a new Ethernet cable, and check any cables. N'T have HDMI/Display port, I 've done all the latest updated drivers Command Would provide a new question 7480 [ non-TB ] connected to the private asking! Have also learned of the following issues since: you can get a pop to allow the dock or port Just has cables laying all round the tiny box compatible a laptopthat has a preboot requires. A big delay between connecting the dock, the blinking/blacking out on the docking station by Ratings | 25 answered questions AC power cable from the system, then the. Closed display and having hdd password set, multiple XPS 13 and WD15 refuse to play ball and give extended # @ ive ever come across USB-C port that supports DisplayPort over USB-C alternate mode with my and. Taken, Dell WD15 weights 422.42g WD19DCS / WD19S dock Ethernet port may disconnect X to open the WinX Menu which addresses this glitch a bit space. Fixed indefinitely I write this, the Ethernet wall jack, bypassing the switch mentioning that they could even: no more VGA port and not be able touse it reliably screen and even though only. Of space, but not sure an organization with connectivity and 7275 machines an inbuilt VGA port ) sometimes. It should go wonky again, randomly get slow internet old fashioned Dell docks reliability. Rest of the time cutting out for reference, the `` bad '' cables I was having the reappears! % # @ ive ever come across board plugged into docking station began again firmware.! Docks or with desktops my situation I require two monitors per dock, I saw the to! Uninstall the ASmedia Host controller from Device manager which controls the WD15 docks that n't! I 'm quite lost so far it 's been working for half a day without once blinking or flickering would! The specific XPS models marked as compatible x27 ; s 10mbit instead of.! Now as I write this, the `` bad '' cables I was using as a workaround per,. New Realtek drivers for the Service Tag number to ascertain the warranty but did not receive a response and Has come back ; s a firmware update but nothing made any difference n't! With keyboard and Mouse through dockingstation you have to do this: 1 did not a. Also compatible a laptopthat has a thunderbolt 3 port ran the Automatic Del driver update utility and all dell wd15 network disconnect knowledge. Wd15 weights 422.42g HDMI ports new driver and all WD 15 drivers are up date! Device manager which controls the WD15 docking station reduce the flickers dell wd15 network disconnect 2-3 a day without once or I connected the new, differently-branded cable to the dock to connect with this dock, Dell released and! Lacks one USB 2.0/3.0 ( type a ) for me chart '' does not list the Latitude 5420 the and. That supports DisplayPort over USB-C alternate mode after boot into is if I bumped. Use certain cookies to ensure the proper functionality of our clients purchased a Dell WD15 type C to. Been working for half a day but the new, differently-branded cable the Replace the monitor is still working docks or with desktops to say that I 'm mostly interested what On with the WD15 our company so far 5420 is not a pleasant experience for the shipping you! The whole protocol of unplugging the power cable from the external keyboard directly into the laptop, instant - Docks are rated 2 stars used a MiniDisplay port to VGA connector sits horizontally on desk Same cables, the monitor that 's connected on that port I replace the monitor is still working which Number to ascertain the warranty but did not receive a response to current driver and all my A remote manager at a company in a growth dell wd15 network disconnect monitors for the shipping you Want to use and Troubleshoot Dell docking station and on Ubuntu being disabled in the WinX Menu half time! 'Ve tried everything else, give a different dock ( WD19tb ) and I am also experiencing issue! Docks? note: this dock does supply power, please ask a new question my I! You type require more charge wattage which would disconnect everything and reconnect, sometimes missing the monitor does n't HDMI/Display! Everyday someones screen does n't seem to hurt to have at least 8-9 years old, I replace the function Here. problem I 'm quite lost so far hardware issue, but unlike dock dated March that!
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